Company FAQ

Refund Policy

If your plans change, you are covered by a refund window. Once it passes, you may still have options to move your registration. Please send questions to support@oasisanswers.com. For more information regarding the policy, please see below: 

Refunds are issued to the original purchaser, using the original payment method. 

If OAI cancels a workshop or exam, OAI’s liability is solely limited to reimbursement of registration fees paid. 

All refund and transfer decisions are at OAI’s sole discretion. OAI reserves the right to limit or decline refunds, transfers, and future purchases. 

30 or more days before the event: Cancel for a full refund. 

Inside 30 days: Registration is non-refundable, but you may use one of the options below, one time. Requests to be initiated at least 5 business days before the event start date. The replacement attendee or the new event date must be identified at the time of the request. 

  • Send a colleague in your place: Same event, same date. No fee. 
  • Move yourself to a future workshop: Same event type. $150 fee, includes P&P exam if applicable.  

Transfer from Paper & Pencil exam to Computer Based Testing:  

  • $95 transfer fee 
  • Requests must be received no later than the business day before the scheduled exam.  
  • The computer-based test registration is valid for 12 months from the date of transfer. 

No show: Registration is non-refundable. 

Before your exam is scheduled with PSI: 

  • Within 30 days of purchase: Cancel for a full refund. 
  • More than 30 days after purchase: The registration fee is non-refundable. 

Rescheduling, after your exam is scheduled with PSI: 

  • 48 or more hours before the scheduled exam: Reschedule at no charge, directly with PSI. 
  • Less than 48 hours before the scheduled exam: Reschedule for a $95 administrative fee. Email:support@oasisanswers.com. 

Cancelling, once your exam is scheduled with PSI: 

  • Within 30 days of purchase, and 48 or more hours before your scheduled exam: Cancel for a refund of the registration fee, less a $95 administrative fee. 
  • More than 30 days after purchase: The registration fee is non-refundable. 
  • Less than 48 hours before your scheduled exam, or no show: The registration fee is non-refundable. 

Your exam must be taken within 12 months of purchase, or within 12 months of a transfer to CBT. After that, the registration fee is non-refundable.

Within 30 days of delivery: Return for a refund of the product price. Items must arrive unused and resalable, with the original shrink wrapping intact. A $12 shipping and handling fee per item is deducted from the refund. 

All sales are final.

If a serious, unforeseen circumstance prevents attendance after the refund window has passed, contact support@oasisanswers.com. Exceptions may be granted, and additional documentation may be required.

Books / Products

Standard shipping is included in the price of the product you’re purchasing.  We ship out using MEDIA MAIL from the US Postal Service. Most people receive their order within 1-2 weeks (5-10 business days), depending on their location and local weather conditions. Orders shipped Media Mail are NOT tracked (unless you’ve ordered 3+ books). If you need products more quickly, you can upgrade to Expedited Shipping for an additional fee.  Products are shipped to US mailing addresses only.

Expedited Shipping can mean one of several methods of shipment. If you want to have your product order sent to a PO Box, expedited shipping would be Priority Mail from the US Post Office. If you’re planning to ship to a street address, your expedited shipping options include Fed Ex Ground, Fed Ex 2nd day or Fed Ex Overnight. These methods are trackable. You must specify this premium service when you place your order. There are additional charges for expedited shipping.

You may order products from OASIS Answers on our website from the Products page. At checkout, you can pay by credit card, US bank account, or purchase order. Please note that for purchase orders, products will not ship until payment has been received. Unless otherwise stated, listed product price includes Media Mail shipping via US Mail. Expedited shipping options are available.

A limited number of INSTANT OASIS Answers books may be available at Blueprint for OASIS Accuracy workshops, but if you would like to ensure that you have an INSTANT book for open-book COS-C testing, it is recommended that you order far enough in advance to allow adequate time for shipping/delivery and for you to review.

Yes, we accept purchase orders. Purchase order is offered as a payment method during checkout. Please note that we will not ship orders until payment has been received.

We don’t process direct exchanges, but you can return the item and place a new order for the correct book. Our refund policy: within 30 days of delivery, you may return the product for a refund of the product price. Items must arrive unused and resalable, with the original shrink wrapping intact. A $12 shipping and handling fee per item is deducted from the refund. Once your return is processed, you’re welcome to order the correct book separately.

Our apologies for the mix-up. Please email support@oasisanswers.com with your order details — what you ordered and what you received — and we’ll research the transaction to verify. If we erred, we’ll get the correct item to you right away.

For the INSTANT OASIS Answers reference guides, a quantity discount affording $5 off per book is available for orders of 50+ books in a single transaction, shipped to a single location. There is currently no other discount structure for any other books or manuals.

Each year, the INSTANT OASIS Answers guide is updated and a lot of people look forward to having the most current, accurate information as quickly as possible. We accept pre-orders of the book and interested people may get in the queue to get their copy by processing a pre-publication order on our website, via fax or through the mail. As long as the book shows Pre-Publication/Pre-Order, it has not been finalized and is still a future product.  As soon as the new version of the book is available, we ship them out in the order that pre-publication orders were received.

It means that we’re waiting to get the latest updated version from the supplier. Normally, an estimated shipment timeframe is noted on the product’s description but if you would like to confirm, please feel free to contact us and we will try to get updated shipment dates for you.

Exam Questions

Taking the test and earning the designation shows a level of competency with the OASIS Data Set.  Your employer may require the test, internal promotions and career success may hinge on successful test results.  The COS-C Exam is the premier nationally standardized, psychometrically validated test that evaluates a clinician’s knowledge of CMS’ OASIS guidelines.

OASIS Answers Inc. employs specialists in the branch of psychology that deals with the design, administration, and interpretation of quantitative tests for the measurement of psychological variables such as intelligence and aptitude. The power of psychometric testing is that there is a strong correlation between test scores and job performance, i.e. if you score highly on the COS-C psychometrically validated test, the chances are that you are going to perform well on the job.

Paper & Pencil exam results will be scored and mailed to you within 2-3 weeks of the exam date. P&P exam results will not be given over the phone or by email. Results for a computer-based exam will be shown to you on the screen and also emailed to you after completion of the exam.

Exam results are reported as pass/fail only. The COS-C exam is psychometrically validated and the passing score is not published. All results, pass or fail, are mailed approximately 2-3 weeks after a Pencil/Paper exam. Results on a computer-based exam will be given to you before you leave the testing center.

OASIS Answers follows industry-standard best practices and provides unsuccessful candidates with feedback after their test. Feedback is useful for finding out how to improve your test performance next time. While you will not receive details on each question in your test, you will be given feedback on your performance in each of the content areas covered by the examination.

Although the Blueprint for Oasis Accuracy workshop is helpful, it’s your decision whether or not to take the class before you sit for the exam.

You can take the Paper & Pencil exam at any other scheduled location. There is also the option to register for Computer based test which allows you the flexibility to choose date and location that is convenient for you.

We send your registration information to our partner, PSI Services. Wait 3-5 business days for the registration to be processed by PSI. You will then receive an eligibility confirmation email from PSI with instructions to schedule the exam. You will be able to select a date and make the exam appointment. 

OASIS Answers maintains a database of individuals who have active COS-C designation. You can check your COS-C status on our website.

Paper & Pencil Exams

30 or more days before the exam: Cancel for a full refund.

Inside 30 days: Registration is non-refundable, but you may use one of the options below, one time. Requests must be initiated at least 5 business days before the exam date. The new exam date must be identified at the time of the request.

  • Move yourself to a future exam date: $150 fee.
  • Transfer from Paper & Pencil exam to Computer-Based Testing: $95 transfer fee. Requests must be received no later than the business day before the scheduled exam. The computer-based test registration is valid for 12 months from the date of transfer.

No show: Registration is non-refundable.

Computer-Based Exams (CBT through PSI)

Before your exam is scheduled with PSI:

  • Within 30 days of purchase: Cancel for a full refund.
  • More than 30 days after purchase: The registration fee is non-refundable.

Cancelling, once your exam is scheduled with PSI:

  • Within 30 days of purchase, and 48 or more hours before your scheduled exam: Cancel for a refund of the registration fee, less a $95 administrative fee.
  • More than 30 days after purchase: The registration fee is non-refundable.
  • Less than 48 hours before your scheduled exam, or no show: The registration fee is non-refundable.

The COS-C exam does not require the tester to assign ICD-10-CM codes to any diagnosis. Potential questions on the exam would be limited to the knowledge necessary to complete the diagnosis related items of OASIS accurately which is found in Chapter 3 of the OASIS Guidance Manual and the related Q&As.

To protect the integrity of the exam, there are no complimentary retake options.

Helpdesks for OASIS, QI, HIS and Coding Questions

OASIS Answers, Inc. supports CMS through management of the CMS Home Health Quality Help Desk. Submit questions related to OASIS guidance to homehealthqualityquestions@cms.hhs.gov

OASIS Answers, Inc. supports CMS through management of the CMS Home Health Quality Help Desk. Submit questions related to home health quality measures, public reporting, IMPACT Act Measures and Quality of Patient Care Star Ratings to homehealthqualityquestions@cms.hhs.gov

Questions related to the national HQRP/HIS/HOPE can be submitted to HospiceQualityQuestions@cms.hhs.gov. 

Currently, OASIS Answers, Inc.  is providing support to CMS to develop Hospice Outcomes and Patient Evaluation (HOPE) Tool trainings and education resources. If you are interested in structured HOPE training, please reach out at info@oasisanswers.com.

Coding questions can be submitted directly to www.ahacentraloffice.org.  You will be required to register but submitting a question is free.  Answer time can vary but please expect at least a week for a response from the Coding Clinic.

Workshops

Host a private Blueprint for OASIS Accuracy workshop right at your agency! The expert OASIS Answers Blueprint Presenter Team will bring our nationally acclaimed training directly to you.

Enhance the experience with optional CE nursing hours, INSTANT OASIS Answers Books, and the opportunity for onsite administration of the COS-C certification exam. More than just training—it’s a comprehensive learning experience tailored to your team! Learn more about Private OASIS training. We love bringing the Blueprint for OASIS Accuracy class directly to your door.

If your agency sends five or more people to a single workshop, you are eligible for a 10% discount from the current rate per person. If your organization is sending 11 or more people, the discount increases to 20% off the current rate per person. To register with this volume discount, please contact our office at 425-868-2304 and we’d be happy to help get everyone registered. 

30 or more days before the event: Cancel for a full refund. 

Inside 30 days: Registration is non-refundable, but you may use one of the options below, one time. Requests to be initiated at least 5 business days before the event start date. The replacement attendee or the new event date must be identified at the time of the request. 

  • Send a colleague in your place: Same event, same date. No fee. 
  • Move yourself to a future workshop: Same event type. $150 fee, includes P&P exam if applicable.  

Transfer from Paper & Pencil exam to Computer Based Testing:  

  • $95 transfer fee 
  • Requests must be received no later than the business day before the scheduled exam.  
  • The computer-based test registration is valid for 12 months from the date of transfer. 

No show: Registration is non-refundable.

The Blueprint workshop is most appropriate for individuals who have some working familiarity with the OASIS items. Those newer to OASIS would benefit from some pre-work to help provide some foundation to the education that will be offered during the course. Reviewing the OASIS Resources link on our website, especially Chapter 3 of the OASIS Guidance Manual and the Q&As, would be a valuable investment for all Blueprint attendees. The OASIS Now educational modules will also provide a high level orientation to OASIS and would be a good starting point for OASIS newbies.

The Blueprint for OASIS Accuracy is appropriate for any clinician or non-clinician who is interested in better understanding the assessment items on the OASIS instrument, how they are collected, and what the resulting data actually means. A typical Blueprint audience is comprised of nurses and therapists who are assessing clinicians, clinical/quality supervisors, OASIS auditors, OASIS educators, home health consultants, and home health EMR developers.

Accepted payment methods are credit card, US bank account, or purchase order. Please note that orders will not ship (or event registration will not be confirmed) until payment has been received.

Our books are printed in the quantity needed for each class with just a few extras to accommodate any on-site registrants.  The best way to purchase an extra workbook is to buy one at the class if extras are available.  Workbooks are sold for $40 and your presenter can take your payment in cash, check or credit card.  On occasion, we may have extra workbooks at the home office.  Please email support@oasisanswers.com to inquire.