HOPE in Action In-Person Training

Kerry has significant clinical experience including patient care, clinical supervisor, QI reviewer and coding specialist. Kerry has deep knowledge of post-acute care assessment instruments and related standardized guidance, public reporting and CMS quality reports. Since 2019, Kerry has supported the CMS contract work for post-acute care including home health, hospice, IRF, LTCH, and SNF settings. Her work has included help desk management, quality measure development, public reporting, and provider education initiatives. She is a seasoned and skilled presenter to organizations and national audiences and is a Senior Clinical Lead with OASIS Answers, Inc.

Heather is a Licensed Master Social Worker with 25 years of clinical and administrative hospice experience. For over 12 years, she led the national Quality Assurance and Performance Improvement (QAPI) program for 100+ hospice providers across rural and urban settings. Her roles have also included serving as National Director of Hospice Quality & Patient Experience, leading a team of 20+ professionals driving quality improvement and regulatory readiness across 100+ hospice and palliative care provider locations nationwide. Heather is an Associate Consultant with OASIS Answers, Inc.