HOPE in Action In-Person Training

Linda is a physical therapist with a Masters in Health Sciences. She has worked in the home health industry since 1988, is a nationally recognized expert on OASIS, the Hospice Item Set and quality measurement and improvement. She also serves the Centers for Medicare & Medicaid Services (CMS) and its contractors, assisting in home health and hospice quality measures development, data set refinement, and maintenance and updating of Guidance Manuals and other key provider education resources for the Hospice Item Set and OASIS. She provides oversight and subject matter expertise to manage contracts for CMS’s Home Health Quality Reporting Program, CMS’s Hospice Quality Reporting Program, and the CMS Home Health Value Based Purchasing Technical Assistance Contract. She served as the President and a Founding Member of the OASIS Certificate and Competency Board (OCCB), and continues to oversee the COS-C Exam as Chair of the Exam Review Task Force. Linda is President and Founder of OASIS Answers, Inc.

Melanie is a registered nurse with over 23 years of experience in the post-surgical setting, home health and hospice. She is experienced and active in managing clinical compliance auditing teams for multiple agency sites to ensure regulatory and billing compliance for home health and hospice. She serves on the national Advisory Committee for Post Acute Care Measure Review and on the Alliance for Home Care’s Home Health and Hospice Advisory Councils. Melanie is an Associate Consultant with OASIS Answers.

Heather is a Licensed Master Social Worker with 25 years of clinical and administrative hospice experience. For over 12 years, she led the national Quality Assurance and Performance Improvement (QAPI) program for 100+ hospice providers across rural and urban settings. Her roles have also included serving as National Director of Hospice Quality & Patient Experience, leading a team of 20+ professionals driving quality improvement and regulatory readiness across 100+ hospice and palliative care provider locations nationwide. Heather is an Associate Consultant with OASIS Answers, Inc.